RealView Hub FAQ
Questions answered without the sales fog.
Understand how the platform, client experience and connected production workflows work before you make a decision.
01
Getting started
The essentials for evaluating, setting up and moving to RealView Hub.
What is RealView Hub?+
RealView Hub is business management software for real estate photography and media companies. It connects online ordering, pricing, scheduling, production, client payments, property websites and white-label media delivery.
Who is RealView Hub built for?+
It is built for real estate photographers, media company owners, production teams and growing agencies that need one connected workflow from booking through delivery.
How does RealView Hub pricing work?+
RealView Hub offers subscription and flexible usage-based options for real estate media businesses. The pricing page explains the available plans and included capabilities.
Can I migrate from another real estate media platform?+
Yes. RealView Hub supports migration from other platforms. The appropriate migration process depends on the source system and the records being transferred.
Is there a setup fee?+
RealView Hub does not charge a separate setup fee for standard account configuration.
Can I start with a small team and add people later?+
Yes. RealView Hub supports role-specific experiences for business administrators, staff, clients and outsourced team members, so the workflow can expand as the company grows.
02
Branding, ordering and delivery
How the client-facing experience and the day-to-day order workflow fit together.
Can I use my own domain name?+
Yes. RealView Hub supports white-labelled customer experiences and custom domains so clients see your company brand.
Can clients order services online?+
Yes. A business can publish branded order forms with its services, packages, availability and applicable pricing rules. The resulting booking becomes an order in the same operational system.
How does team scheduling work?+
Scheduling can account for staff availability, service capability, territory and travel considerations. Connected Google Calendar availability can also prevent external busy time from being offered to clients.
What can be delivered through the client portal?+
The delivery workflow supports listing photos, videos, floor plans, documents, tours and other property marketing assets. The available files and actions depend on the services configured by the media company.
How do real estate media companies get paid through RealView Hub?+
Businesses can connect Stripe to collect client payments. Payments go to the connected business account according to its Stripe configuration.
Does RealView Hub create property websites?+
Yes. Property websites can present listing media, property details and agent branding in a client-facing experience generated from the order and its approved assets.
03
Integrations and automation
What connects, what moves automatically and where each integration fits.
Does RealView Hub integrate with other software?+
Yes. RealView Hub connects with tools including Dropbox, Google Drive, iGUIDE, CubiCasa and Stripe. Its API and webhooks support additional custom workflows.
How do Dropbox and Google Drive integrations work?+
They provide separate cloud-production handoff options. RealView Hub creates order-specific folders, staff or team members upload raw media to the connected provider, and completed photos, videos, floor plans or documents placed in the configured finished folders are imported back into the order workflow automatically.
Can Dropbox and Google Drive both be connected?+
Yes. They are independent integrations. A business can connect either provider or both, then use the provider that matches a particular production workflow.
What does the iGUIDE integration automate?+
RealView Hub can create or link an iGUIDE project and, when the project is ready, import the selected floor-plan PDFs, branded or unbranded tour links and optional room measurements into the property and order workflow.
What does the CubiCasa integration automate?+
RealView Hub can connect a CubiCasa floor-plan order to the job, follow its status and import the configured deliverables when they are ready. Available outputs can include image and PDF plans, reports, 3D assets, tours and optional room measurements, depending on the CubiCasa package and settings.
How does AutoHDR work with RealView Hub?+
A connected business can send bracketed property photos to AutoHDR from the media workflow. When processing finishes, RealView Hub receives the completed images and imports them into the order photo library.
What does the Mailchimp integration sync?+
A business can connect a selected Mailchimp audience. New and updated customer records are synchronized on the configured recurring workflow, and an administrator can also request a manual synchronization.
Does RealView Hub support APIs and webhooks?+
Yes. Approved plans can use API access and configurable outbound webhooks for supported business events. Webhook destinations can use signing and authentication options configured by the tenant.
04
Security, ownership and support
Direct answers about access, infrastructure and getting help.
Who owns the client relationship and branding?+
The real estate media business does. RealView Hub is designed to keep the business brand visible across client ordering, property websites, communications and media delivery.
How is access separated between administrators, staff, clients and vendors?+
RealView Hub uses role-specific portals and permissions. Each person sees the tools and records appropriate to the role and organization they are authorized to use.
Where can I read about platform architecture and data protection?+
The public Trust and Security page explains the platform architecture, application regions, database redundancy, media storage and backup, serverless processing and operational monitoring.
Does RealView Hub back up media?+
The documented platform architecture uses AWS S3 as primary media storage and a separate daily Backblaze media backup workflow. Video delivery uses a separate transcoding and content-delivery path.
What support is available?+
Customers can use the RealView Hub help centre and contact the support team for account and product assistance.
How do I contact sales or ask a product question?+
Use the Contact page or the Contact Us action in the site header. Choose the appropriate department and include enough detail for the team to route the request.
Still deciding?
Ask us about your exact workflow.
If your question depends on your team, services or production process, send it to the right RealView Hub team.
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